GEHS Call Centre Agent (Afrikaans Speaking)

Key Purpose:

• Inbound and outbound experience and ability
• Answer calls and respond to emails 
• Handle customer inquiries both telephonically and by email
• Facilitate end to end enrolment process
• Provide end to end enrolment support
• Manage and resolve customer queries
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information 
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs

Key Competencies:

• Time management
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Judgment
• Adaptability
• Teamwork
• Stress tolerance
• Resilience

Minimum Education and Experience:

• Matric
• Proficient in relevant computer applications
• Required language proficiency (Afrikaans)
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Some experience in a call center or customer service environment
• Good data entry and typing skills
• Knowledge of administration and clerical processes